CANCELLATION AND NO SHOW POLICY
We understand that situations arise in which you must cancel your appointment. It is therefore requested that if you must cancel your appointment, you provide more than 24 hours’ notice. This will enable another person who is waiting for an appointment to be scheduled in that appointment slot. With cancellations made less than 24 hours’ notice, we are unable to offer that slot to other people.
Office appointments which are cancelled with less than 24 hours notification may be subject to $40.00 cancellation fee.
Surgery appointments which are cancelled with less than 24 hours notification may be subject to $60.00 cancellation fee.
Clients who do not show up for their appointment without a call to cancel an office appointment are considered a NO SHOW. Clients who No-Show three (3) or more times in a 12 month period, may be dismissed from the practice, thus they will be denied any future appointments.
The Cancellation and No Show fees are the sole responsibility of the patient and must be paid in full before the patient’s next appointment.
We understand that special, unavoidable circumstances may cause you to cancel within 24 hours. Fees in this instance may be waived but only with management approval.
Questions about cancellation and no show fees should be directed to the office manager, Alicia.